16.  Mis-selling means irresponsible selling & includes:

• misrepresenting facts to garner business
• distort facts to paint a rosy picture of the product
• unethical practice like concealing some vital information
• selling a whole life policy to an ineligible person (a man with huge savings/investments with no spouse & no dependent children)
• sale of an insurance policy to one who is not financially sound

So, how do we deal with such mis-selling in the face of lack of consumer awareness?

• Consumer complaints on the rise? So, how do we empower consumer organizations to mediate

3rd IAIS - A2ii Consultation Call on “Consumer Protection” Questions and Answers - [download-link]