• Chairman Paul KANJORSKI. (D-PA) - Do you think it is not working smoothly because of avarice, or a thoughtful intent to deny paying customers, or attempting to target and only make special monies in special areas?
• Mr. HUNTER. I think it is—
• Chairman KANJORSKI. From the areas that Mr. Eiland is talking about?
• Mr. HUNTER. I think it is a fundamental change in corporate culture over decades, to the point now where, for example, McKinsey could come in to Allstate and say, we want to turn your claims operation into a profit center, and here is how you can basically cheat your customers.
  • And Allstate didn’t kick them out.
  • When I was a young man in the insurance industry, I think we would have called the cops if somebody came in and made such a proposal, and now probably 17 of the top 20 insurers are using that methodology.
• Chairman KANJORSKI. Mr. Gilliam, do you agree with Mr. Hunter that the standards for the insurance industry have materially changed as a result of culture?
  • Or do you think it is getting better?
• Mr. GILLIAM. I am not quite sure how to answer that because Mr. Hunter and I don’t agree on very many things.
• Mr. HUNTER. I didn’t think you would.

2007 1030 - GOV (House) - Additional Perspectives on the Need for Insurance Regulatory Reform - [PDF-180p,

• Hunter, J. Robert, Director of Insurance, Consumer Federation of America
• Gilliam, Scott, Assistant Vice President and Government Relations Officer, The Cincinnati Insurance Companies