138. Some supervisors publish conduct-related information that can help to mitigate risks to consumers.

• Example from the United States: Consumer Information and Education

The National Association of Insurance Commissioners (NAIC) provides a variety of public information useful for consumers. Information and tools that U.S. state insurance supervisors have found helpful to make available to consumers include:

• the NAIC’s Consumer Information Source (CIS) which provides key information about insurers consumers can use (for example, before purchasing insurance), including closed insurance complaints, licensing information and key financial data.
• INSURE U - Get Smart About Insurance, which is a public education program created to assist consumers with information about insurance issues. INSURE U is designed to help insurance consumers as their lives and needs change, and to educate them about how to avoid being scammed.

Since its 2006 launch, INSURE U has featured public service announcements (PSA), consumer alerts, news releases, mobile apps along with integrated social media campaigns, in order to help consumers understand difficult topics.  (p31)

2015 0617  -  IAIS (Draft) - ISSUES PAPER ON CONDUCT OF BUSINESS RISK AND ITS MANAGEMENT