Reputational Risk

When a policyholder feels deceived, the disintermediation potential is enhanced.

-- ALLEN D. BOOTH

1982 - UNIVERSAL LIFE UPDATE, Society of Actuaries (rsa82v8n34) - 26p

What I noticed was there is a requirement for in-force illustrations, and people may have thought they bought one thing and whenever you have to give them an in-force illustration with a current disciplined scale, they're going to realize they bought something else.

I think many companies will have serious problems with policyholder retention.

  -- MARK J. GREENE

1995 - PRACTICAL ILLUSTRATIONS AND NONFORFEITURE VALUES, Society of Actuaries - 14p 

  • madoff/ SEC/ Ackerman part 2 of 3
  • 199x GOV - Metzenbaum - good biz, why would they do this?
  • GOV Video - ?? 1st COP Hearing - Sununu

We are seeing a real crisis in confidence:

  • That, in my mind, is probably the worst thing that could happen.   
  • There is not a company in the country that can stand runs that Commissioner Weaver was talking about, where people ask for $1 billion in policy loans and surrenders in a 2-week period.  (p13)

---  William McCartney, William, Director of Insurance, State of Nebraska and Vice President, National Association of Insurance Commissioners <NAIC>

1991 - GOV - REGULATION OF INSURANCE COMPANIES AND THE ROLE OF THE NATIONAL ASSOCIATION OF INSURANCE COMMISSIONERS - 286p

  • I sincerely believe we have a flawed instrument in today's sales illustrations.
  • ...we did not communicate the impact of change as well as  ...we should have.
  • Our biggest mistake would be to delay.
  • I don't believe the consumer will tolerate or forgive us, let alone the regulators, if we do nothing.

-- Robert Nelson, chairperson of the National Association
of Life Underwriters (NALU) Task Force on Illustrations - <Currently NAIFA>

1993 - SALES ILLUSTRATIONS - WE CAN'T LIVE WITH THEM, BUT WE CAN'T LIVE WITHOUT THEM!, Society of Actuaries

Perhaps the greatest threat to the insurance industry is one of an erosion of public confidence stemming from a perceived inability of regulators, guaranty funds, and the industry itself to fully protect policyholders, and from investment practices that have become high risk.

-- Daniel J. Kunesh

1991 - SOLVENCY ISSUES AND THE INVESTMENT ACTUARY, Society of Actuaries

39 - Comment on paragraph 39:

We suggest to mention that the appearance of conflict of interest can be as harmful to the reputation risk to the insurer or the industry than the conflict of interest itself.

-- Autorite des marches financiers (Quebec) - lautorite.qc.ca/grand-public

2015 - IAIS - Compiled Comments on Consultation Document: Issues Paper on Conduct of Business Risk and its Management
Comments as compiled on 15 August 2015

  • Financial Market Regulation and Practices, Panel 1
    • CSPAN
    • 00:24:25 - Luigi Zingales - Professor - University of Chicago - Graduate School of Business
    • These managers were also hoping that if a shock occurred, all their competitors would face the same problem, thereby reducing their (reputational?) costs and possibly triggering a government support. The September 19 decision to ensure all money market funds validated this gamble, forever destroying money market managers' incentives to be careful in regarding to the risks they take.

 

  • The analyst should have a firm understanding of the following risk classifications: 
    • Reputational—Negative publicity, whether true or not, causes a decline in the customer base, costly litigation and/or revenue reductions.  (p37)
  • Procedure #17 guides the analyst through the assessment of any legal risk the insurer or group may have.
    • The analyst should ensure that a thorough understanding of the litigation and potential financial impact is documented.
    • Further, the analyst should communicate with the insurer’s management regarding the impact of reputation risk on continuing operations.
    • The analyst should understand the insurer’s plan to address the reputational risk and track the progress.  (p113)

2012 - NAIC Financial Analysis Solvency Tools, Financial Analysis Handbook: Life/A&H/Fraternal Edition. 2012 Annual/2013 Quarterly - 398p

  • We have served countless millions of American families in helping to provide an important means of family financial security.
  • We are also a major source of long-term financing to American business and industry. The life insurance business has earned a reputation for integrity, reliability, and service for the good of society.
  • It, therefore, comes as a shock indeed to find it necessary to have to defend this industry's record and refute the charges recently made to this committee that in effect we have been employing deceptive practices to sell shoddy merchandise.
  • We feel it is important to set the record straight.  (p32)

-- John Filer, chairman of the Aetna Life & Casualty

Co.  ...spokesman for the life insurance

industry and its major trade association, the American Council of

Life Insurance <ACLI>

 

1979 - FTC STUDY OF LIFE INSURANCE COST DISCLOSURE - Cannon - 592p

Perhaps the greatest threat to the insurance industry is one of an erosion of public confidence stemming from a perceived inability of regulators, guaranty funds, and the industry itself to fully protect policyholders, and from investment practices that have become high risk.

--  Daniel J. Kunesh

1991 - SOLVENCY ISSUES AND THE INVESTMENT ACTUARY, Society of Actuaries

IN RECOGNITION OF JOHN TURNER, CHAIR, AMERICAN COUNCIL
OF LIFE INSURERS
HON. JIM RAMSTAD OF MINNESOTA IN THE HOUSE OF REPRESENTATIVES
Thursday, November 16, 1995
Mr. RAMSTAD. Mr. Speaker, I rise to recognize the efforts of an outstanding Minnesotan, John Turner, chief executive of Reliastar Financial and the new chair of the American Council of Life Insurers [ACLI].

  • In his role as chair of the ACLI, John Turner will continue to work to improve the image of the life insurance industry by encouraging the Nation’s life insurers to adopt a code of ethical market conduct.
  • By imposing strict standards on itself, in addition to those State insurance regulators used to police the industry, life insurers will take strides in improving their standing with the public and their customers.
  • While scandals have damaged the reputation of some life insurance companies and agents in recent years, with John Turner at the helm, Reliastar’s image has remained unblemished.
  • In addition, Turner helped the company through some tough financial times in the early 1990’s, and its financial position is solid.
  • I wish John Turner the best as he works with life insurers across the country in the coming months, urging them to embrace higher standards and increased accountability.
    If his track record is any indication, John Turner’s latest endeavor is sure to be a resounding success.

https://www.govinfo.gov/content/pkg/CREC-1995-11-16/pdf/CREC-1995-11-16.pdf