Solutions - Communication

  • Mr. Tom Sutton (ACLI / Pacific Life) -   My personal opinion is that I would not have any problem with a kind of disclosure that could be communicated simply, but was based on extensive analysis by someone capable of making the appropriate analysis.
    • I would not like a simplistic disclosure that could cause great dislocation because it did not recognize all of the factors in what is, in fact, a very complicated business. - (p280)

[PDF-369p-GooglePlay] - 0509-VIDEO-CSPAN

The panel is saying that we should bring the level of language in the contract down to the present public comprehension.

  • That is fine, but we are missing the point: the public doesn't understand what it is getting.

So instead of bringing the language down to the public, should we not educate the public up to our standard, or at least somewhere between the two existing levels.

--  Craig W. Lewis

1981 - SOA - The Life Insurance Business---The View of Consumerists (rsa81v7n17), Society of Actuaries - Daphne Bartlett- Moderator - 16p

I guess my question is why not include presentation skills in the syllabus, especially as we get into the nontraditional roles.

  • I think we're marvelous at creating models or solving complex problems, but then when we go out and try to explain it to nontechnical people, we seem to fall fiat on our faces.
  • You've heard comments today on whether we communicated well or whether people understood what was going on.
  • If we're truly going to enhance our role in the business community, I think communication is almost as important, if not more, than our mathematical skills.

--  Craig W. Lewis

1995 - SOA - Redesigning the Basic Education System, Society of Actuaries - 16p