• I would say to all of you that if you think that you don't have any customers or any agents who fail to understand what a nonguaranteed illustration really means, you're kidding yourself.
  • And if you don't think that you have customers out there (which means agents also) who believe that a vanishing premium illustration means that the policy becomes paid up in contractual terms, you're kidding yourself.
  • We are going to learn by doing as we all go through this period of more and more unfulfilled policyowner expectations.

--  Walter Miller, Prudential

1991 - SOA - Illustrations, Society of Actuaries - 20p